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Pre-Moderated Messages

Better Messages supports pre-moderation of messages, where messages are held for review before being delivered to recipients.

How it works​

When pre-moderation is enabled, messages from specified users or roles are placed in a moderation queue instead of being delivered immediately. Moderators can review held messages in the admin Messages Viewer and approve or reject them. This is useful for moderating first-time senders, new users, or specific user roles that require oversight. Email notifications can be sent to moderators when new messages require review.

Key capabilities​

  • Hold messages for moderator review before delivery
  • Automatically pre-moderate first-time message senders
  • Per-role pre-moderation for new conversations
  • Per-role pre-moderation for replies
  • Email notifications to moderators when messages need review
  • Approve or reject messages from the admin Messages Viewer
  • Multiple moderator email addresses supported

How to enable​

Navigate to WP Admin → Better Messages → Settings → Moderation.

  • Messages Viewer — Must be enabled first (prerequisite for pre-moderation)
  • Enable Pre-Moderation — Turn on the pre-moderation system
  • First-Time Senders — Automatically hold messages from users sending for the first time
  • Roles for New Conversations — User roles that require moderation when starting new conversations
  • Roles for Replies — User roles that require moderation when replying
  • Notification Emails — Email addresses to notify when messages are held for review
tip

Enable the Messages Viewer first in the Moderation settings before configuring pre-moderation.