Skip to main content

Priority Support

WebSocket-version license holders receive priority support with faster response times. Priority requests are handled before standard support, covering any Better Messages topic — plugin configuration, troubleshooting, integration questions, custom development guidance, and feature requests.

WebSocket version

Priority support is a license benefit, not a separately-purchased tier.

What it adds#

  • Faster response times vs standard support
  • Covers all Better Messages topics — not limited to WebSocket-specific features
  • Email-based support with direct developer access
  • Issues triaged by license status
  • Same support quality across plugin configuration, troubleshooting, and integration questions

How it works#

When you contact support with your license key and site URL, your ticket is automatically routed to the priority queue. The developer answers priority tickets first, then standard tickets. Typical response time during business hours is much faster for priority tickets, especially for time-sensitive issues like site-down or upgrade-blocking situations.

How to contact support#

Email: support@better-messages.com

Include for fastest processing:

  • Your WebSocket license key
  • Site URL (so the developer can verify and inspect)
  • Clear description of the issue or question
  • Browser console errors (if applicable) — screenshots help
  • Steps to reproduce (if reporting a bug)

Frequently asked questions#

Is there a phone or live-chat support option?#

Email is the standard channel. For severe issues, mention "urgent" in the subject — the developer prioritizes those. The plugin author is a solo indie developer based in Ukraine; responses come directly from him, not from a tiered support team.

What's the response SLA?#

There's no formal SLA. In practice, priority tickets typically get a same-day or next-business-day response. Sites running in production usually report response times in hours, not days.

Does priority cover custom development?#

Custom development beyond plugin troubleshooting is out of scope, but the developer can usually point you to the right hook/filter or code pattern. Larger custom integrations are quoted separately.

What if I have the free version — can I still get support?#

Yes — free-version users get standard support via the WordPress.org support forum. The forum is monitored regularly. Priority email support is the WebSocket-version benefit.

Are there hours of availability?#

The developer is in Ukraine (UTC+2/+3). Most responses go out during European business hours, but urgent tickets are often answered outside normal hours too.

See also#