Refund Policy

Licenses of the WebSocket version and the Voice and Video Messages add-on are bought at WordPlus Cloud, sold by our reseller Paddle, and refunded under WordPlus Cloud's refund policy. In short:

• When the plugin does not work. If within 14 days of your first payment the plugin cannot perform its basic functions on your site, such as realtime messaging, and our support could not fix it, you get a full refund.
• Before you use it. A purchase you have not used at all, with the license activated on no site, is refunded within 14 days of the purchase, less the fees the reseller keeps.
• After you have used it. Refunds are not granted for any other reason, such as a missing feature, a conflict with other plugins, themes or software, or a change of mind, except where the law requires it. If you are not sure we support a specific feature, please contact us first.
• Renewals are not refunded, except where the law requires it. You can cancel at any time in your WordPlus Cloud account, so the subscription does not renew.

To ask for a refund, email support@better-messages.com from the email you bought with, with your site's address and a description of the problem. A refunded license ends straight away, and its sites return to the free version.

Licenses bought through Freemius

Licenses bought through Freemius before follow the same terms within 7 days of the first payment, as Freemius refunds them.