2 posts tagged with "Live Chat"

"Live chat" on a WordPress site has two distinct meanings — and most WordPress live chat plugins only cover one of them. The first is visitor-to-staff support chat: a floating bubble in the corner, anonymous visitors typing to a sales or support agent. The second is member-to-member real-time chat: logged-in users private-messaging each other, group chats, chat rooms, community discussion. Better Messages handles both from one plugin, with a single chat surface and a single REST API.

A chat room is a single persistent conversation that any number of people can join, leave, and come back to — unlike a private message, which is bound to a specific pair of users. On a WordPress site, a chat room is the right tool for live event lobbies, course cohorts, paid-membership lounges, support rooms, vendor operations channels, and any case where you want one URL where people congregate in real time.